Borrowing Information

The following items are available to be borrowed from the Whitecourt & District Public Library:

Books  21 days (3 weeks)  $ 0.10 / book / day
DVDs 7 days (1 week) $ 1.00 / DVD / day
Music CDs 21 days (3 weeks)
$ 0.25 / CD / day
Books on CD 21 days (3 weeks)
$ 0.25 / Book-on-CD / day
Magazines 7 days (1 week) $ 0.10 / magazine / day
Video Games 7 days (1 week) $ 1.00 / video game / day
Kits 21 days (3 weeks)
$ 0.10 / kit / day
Playaways 21 days (3 weeks)
$ 0.25 / Playaway / day
Power Meter 21 days (3 weeks)
$ 1.00 / day
eBook Readers 21 days (3 weeks)
 $ 1.00 / reader / day
Reference Non Circulating N/A 
Interlibrary Loans Varies. Check your date due slip. Depends on the item type and loaning library.
  • To borrow any Library materials, a valid Library card or Library card barcode on an App must be presented.
  • It is the responsibility of the library customer to return all outstanding items borrowed on their account on or before the due date. Failure to do so will result in the corresponding over due fines.
  • Overdue fines accumulate per overdue item to a maximum of $10 per item.
  • All outstanding fines, fees and bills must be paid in full before library borrowing privileges are reinstated.
  • The Whitecourt & District Public Library uses the services of a Collection Agency for outstanding bills.

Borrowing Responsibility

  • The customer assumes all responsibility for all items they have borrowed from the Library.
  • Borrowing Library items is a privilege, not a right.
  • For a minor’s account (under the age of 18), the parent or legal guardian assumes all responsibility for all items borrowed on that account.
  • Any item borrowed from the Library must be returned in the same condition as it was loaned to you. Fees and bills may be charged for items returned damaged, missing parts, destroyed or not returned at all.

Renewals

  • Most Library items generally can be renewed up to 2 times beyond the original due date, except for eBook Readers, and Power Meters (which cannot be renewed) and Interlibrary Loans where the loaning library has specified otherwise.
  • There are exceptions to renewals such as a hold on the item you have borrowed, outstanding fines or fees on your account that will block any renewals, expired memberships or memberships that will expire during the renewal period, etc. Renewals are not guaranteed.
  • Renewals can be done online thru Tracpac, by emailing the Library, by calling the Library during business hours or in person at the Library.
  • Renewals are not automatic; it is up to the customer to initiate the process. Renewals must be initiated on or before the due date to avoid any overdue fines.
  • The renewal period is usually the equivalent of the borrowing period.
  • The renewal due date will be specified to the customer, depending on how the customer renewed their outstanding items.
  • If your Library membership has expired or is about to expire during the renewal period, your membership must be updated prior to any renewals being granted.

Holds

  • If an item you wish to borrow is currently checked out at your library, you may place a hold on the specific item.
  • To place a hold on a specific item, you can do so through Tracpac, by calling the Library, or in person at the Library.
  • When your held item becomes available, you will be notified. The method of notification depends on your desired notification method as specified by you when you set up or renewed your Library membership.
  • The Library will maintain your held item for 5 days from the date it becomes available. After such time, the item will be returned into general circulation and your hold will automatically be cancelled.
  • Depending on the number of outstanding holds and copies available for the item you have requested, the wait time for a held item could range from an hour, a week or several months.
  • In some cases, hold requests are never filled if the only available copy is never returned by a previous borrower, stolen or destroyed. In such cases an alternative Interlibrary Loan request may become necessary if desired.
  • Any held items borrowed from another Library and subsequently damaged, lost or destroyed will incur a bill as set by the loaning Library, not the Whitecourt & District Public Library.

Interlibrary Loans

  • If an item you wish to borrow is not available at your library, you may place an Interlibrary Loan request for the specific item.
  • To place an Interlibrary Loan request on a specific item, you may be able do so thru Tracpac, by calling the Library, or in person at the Library, depending on the availability of the item desired.
  • When your Interlibrary Loan item becomes available, you will be notified. The method of notification depends on your desired notification method as specified by you when you set up or renewed your Library membership.
  • The Library will maintain your Interlibrary Loan item for 5 days from the date it becomes available. After such time, the item will be returned to the loaning library and your Interlibrary Loan will automatically be cancelled.
  • Depending on the availability of the item desired and where the item is loaned from, the wait time for an Interlibrary Loan could range from a week to several months.
  • In some cases, Interlibrary Loan requests are never filled if no owning Library is willing to loan the item you have requested.
  • Any Interlibrary Loan items borrowed from another Library and subsequently damaged, lost or destroyed will incur a bill as set by the loaning Library, not the Whitecourt & District Public Library.

Lost, Damaged, Destroyed Items

  • Any items borrowed from the library that are not returned in the same condition as they were checked out will incur damage charges or a bill to replace the item, depending on the severity of the damage. Whitecourt & District Public Library Staff will determine what charges will be levied for damaged items.
  • Any items borrowed from the library that are lost or destroyed will incur a bill to replace the item.
  • A $3 processing fee will be levied against any damaged item requiring replacement, all lost items and all destroyed items.

Due Date and Other Library Notifications

  • Notifications for borrowed materials a sent in the format and to the contact information you have provide us and we have on file.
  • The options to receive notifications include:
    • Automated phone messaging,
    • Email, and
    • Text messaging.
  • Due Date notifications are sent as follows:
    • 1st reminder - 3 days before due date (email and text messaging notifications only)
    • 1st overdue – 1 day after due date
    • 2nd overdue – 7 days after due date
    • 3rd overdue – 14 days after due date
    • Bill – 35 days after due date
  • Holds and Interlibrary Loan notifications are sent when they become available at the Library you designated as your pickup location.

Suspension of Borrowing Privileges

  • Library staff reserves the right to suspend borrowing privileges for violations or abuse of Library privileges.
  • Memberships that have expired will have all borrowing and library privileges suspended until the account is reactivated and is in good standing.
  • Memberships with outstanding fines or fees will have borrowing and library privileges suspended until all outstanding fines and fees are paid in full. 

Collection Agency

  • Once a Library account has been sent to Collections, Library staff cannot accept payment from a Library Customer to settle such an account.
  • Library Customer accounts that have been sent to Collections can only be reinstated after the Library has been notified from the Collection Agency that their collections bill has been paid in full.